Meeting Presentation Archives

2010 TPPA Marketing/Customer Service Conference

 

M&CS Meeting Agenda

Presentations

TPPA Update - Public Power, Industry, and Legislative Issues
Mark Zion, TPPA

 

Increasing Customer Satisfaction with Web-Based Portals
Gwen McCarthy, Duke Energy

 

Energy Conservation Audit & Disclosure Ordinance
Austin Energy

 

City of Brownsville Overview
Eddy Hernandez

 

Benefits of Load Profiling – A Texas Case Study

Glen Smith, Garland Power and Light

Lisa Lemons, Denton Municipal Utilities

Erick Rheam, Automated Energy, Inc.

 

Some Energy-Related Mandates Effecting Texas Public Entities
Stephen Ross – State Energy Conservation Office

 

AMI Implementation: Operational and Customer Aspects
Chris Surbey, CPS Energy

 

What is ERCOT?
Austin Energy

 

How to Start an Energy Efficiency
Jill Christian – City of Boerne

Ned Brown – Schneider Engineering

 

Using eCommunication Channels to Reach Key Customer Groups

Dr. Bob Hines

 

Social Media for Business

Susan Price, Firecat Studio

 

 

 

 

 

 

 

 

 

 

 

 

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