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Rates or
Prices? Where are We with Energy
Only Rates?
Vicki Reim, BTU and Mike Conner, BTU
Latest and Greatest Meter Trends
Arun Sehgal, Itron, Inc. and Nic
King, Texas Meter Device
Key Hiring Attributes for Frontline Customer Service
Employees
Christine Kozlosky, Ascent Group
He Meant... She
Meant... Decoding Male Female Commucations at Work
Tom Davidson, Kinesis International
Best Practices Responsible for Trends in Key Accounts
Management
Joe Ellis TQS Direct
It's Not Just About Choosing the Right Fork Anymore
Mary E. Rauch Communications
AMR Deployment Strategies & Obstacles
Nic King, Texas Meter & Device
Co.
Work Force Planning for Public Power Utilities
Kevin Cullather, APPA
Handouts
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