|
Meeting
Presentation Archives
2007 TPPA Marketing/Customer Service Conference
M&CS
Meeting Agenda
Presentations
Workforce Management Issues
Carl Mycoff, Mycoff & Associates
Energy Audits and Conservation Issues
for Public Power Systems
Bill Smart, Hometown Connections
Community Outreach: People Helping People
Community Outreach:
People Helping People (handout)
Ben Ornelas, Austin Energy
Using Geographic Inforamtion Systems to Improve Customer
Service
Eddy Hernandez and Susan Walker, Brownsville
PUB
Creating Customer Service Excellence
Rebecca Morgan
Reward & Recognition Programs: What Gets Measured Gets
Done
Patty Cruz, R.W. Beck
M&CS Committee Presentation
Sandra Currans, CPS Energy
Panel Discussion: Customer Service Programs (Kimbrough,
Garland)
Panel Discussion: Customer
Service Programs (Thomas, GEUS)
Panel Discussion: Customer
Service Programs (de la Rosa, Magic Valley EC)
Kimbrough, Garland, Diane Thomas, GEUS and Ella
de la Rosa, Magic Valley EC
Kiss, Bow or Shake Hands: Global Business Customers and
Etiquette Issues
Jan Hargrave
Panel Discussion: Energy Audits...
Richard Swope, CPS Energy
Why
Nueces Electric Cooperative Decided to Opt in
Johh Sims, NEC
|
